Enterasys DFE-Platinum Series Guía de instalación descargar pdf (Pagina 24)

Getting Help

xxii About This Guide

GETTING HELP

For additional support related to the modules or this document, contact Enterasys Networks using

one of the following methods:

Before contacting Enterasys Networks for technical support, have the following information

ready:

• Your Enterasys Networks service contract number

• A description of the failure

• A description of any action(s) already taken to resolve the problem (for example, changing mode

switches, rebooting the unit)

• The serial and revision numbers of all involved Enterasys Networks products in the network

• A description of your network environment (for example, layout and cable type)

• Network load and frame size at the time of trouble (if known)

• The device history (for example, have you returned the device before, is this a recurring

problem)

• Any previous Return Material Authorization (RMA) numbers

World Wide Web www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

To expedite your message, type [SWITCHING] in the subject line.

To send comments concerning this document to the Technical Publications Department:

Please include the document Part Number in your email message.

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Enterasys DFE-Platinum Series Guía de instalación Pagina 24